VIVALDI HOTEL has accepted as a principle to ensure the confidentiality of the information shared by you who visit the website. For this reason, during the operation of www.vivaldiotel.com website (“Site”) operated by this “Vivaldi Hotel (” Company “), Site users / visitors (” Data Owner “) share with the Company or the Company’s Data Owner ‘ It was created with the aim of informing you by explaining the terms and conditions regarding the use of the personal data generated by you while using the Site. The service provided by VIVALDI HOTEL will be briefly referred to as “Service”.
WHAT IS PERSONAL DATA AND DATA PROCESSING?
WHICH PERSONAL DATA ARE PROCESSED?
Under this heading, some of your personal information is processed by the Company within the scope of the Services provided on the Site. This personal information may include: Your identity information, contact information, user / customer transaction information (required information directly related to your reservation, information about your stay and visit at the Hotel, information about your purchase of products or services, etc.), your payment information, with you Information of the people who are staying, records regarding your marketing and communication preferences, your IP address, the pages you view on our site, the data that identifies your mobile device if you visit our site with your mobile device, and any other information that you expressly choose to give to us or that we can obtain from third parties with your express consent. Information can be collected, processed and recorded by us.
FOR WHAT ARE YOUR PERSONAL DATA ARE PROCESSED?
Your personal information is the best way to provide the service you request from VIVALDI HOTEL, to fulfill your demands and expectations with the products and services offered to you, to provide our customers with the desired level of hospitality and personal experience, to ensure that our customers benefit from our products and services. done by our units; Providing correspondence, notification and reservation confirmations regarding our hotel and accommodation services; offering products and services customized according to the likes, usage habits and needs of the relevant people; Follow-up and evaluation of requests, suggestions and complaints from relevant persons, customer satisfaction management and implementation of planning, statistics and satisfaction evaluation studies within this scope; It can be processed for the purposes of determining and implementing commercial, legal and business strategies, ensuring the legal, technical and commercial-business security of the Company and the relevant persons in business relations with the Company, and conducting business and commercial relations.
Your personal information can also be processed for purposes such as conducting quality assessment and improvement studies in order to provide better and more reliable products and services and to ensure sustainability, and to ensure that third parties perform their technical, logistics and other similar functions on our behalf as a service provider.
In addition, your personal information can be used for advertising and marketing activities for our products and services, informing about promotion, promotion, campaign, offer, bulletin, events and similar issues and other marketing communications, provided that you have your express consent.
We process your personal data that we collect for the above purposes based on one or more of the following legal reasons:
-Have your explicit consent,
-Turkey make the necessary processing of the provisions of the laws and regulations in force in the Republic,
-It is necessary for the protection of the life or body integrity of you or someone else when you are unable to disclose your consent due to the actual impossibility
-It is necessary for the performance of the contract we have concluded with your party or company,
– It is necessary to process your personal data in order to fulfill our legal obligations,
– Your personal data is made public by you,
-It is necessary for the exercise or protection of our legal or contractual rights as a company,
– The processing of your personal data is necessary for our legitimate interest, provided that it does not harm your fundamental rights and freedoms.
We keep all your personal data we process in accordance with the periods required by the KVKK and other legislation and by taking all necessary administrative and technical measures, as long as the above legitimate purposes are not eliminated.
WHO IS YOUR PERSONAL DATA SHARED WITH?
VIVALDI HOTEL may disclose your Personal Data for any of the following reasons: (i) in line with legal requirements; (ii) in order to comply with administrative and judicial proceedings and requests of administrative or judicial authorities; (iii) to enforce the Terms of Service; (iv) to protect its operations; (v) In order to take reasonable measures to protect the rights, privacy, security or property of VIVALDI HOTEL, you or third parties, or to make it possible to limit the damages that may be encountered.
Only users can access all the information shared on the Site and can only change this information themselves. It is not possible for any third party other than VIVALDI HOTEL to access or change this information without your consent.
When you make a transaction on the Site, you accept that your financial information will be provided to third parties (banks, credit card companies, etc.) that are required to perform your transaction. The information to be shared includes all necessary financial information including credit card number, expiration date, CVV2. Such information is not processed or stored by VIVALDI HOTEL. However, the current summary transaction information can be processed by VIVALDI HOTEL without including credit card and / or bank account information regarding the transaction in question.
WHAT ARE YOUR RIGHTS AS A DATA OWNER?
We would like to state that you have the following rights regarding your data being processed within the company:
(1) Learning whether your personal data is being processed,
(2) If your personal data are being processed, obtaining information about them,
(3) To learn what the purpose of processing your personal data and whether your personal data is used in accordance with its purpose,
(4) To learn who are the third parties to whom data is transferred at home or abroad, if any, and which data are transferred,
(5) Request rectification in case of incomplete or incorrect personal data processed,
(6) In case your personal data is corrected, deleted or destroyed, requesting that these transactions be notified to third parties to whom your personal data has been transferred,
(7) To request the deletion or destruction of your personal data processed in the event that the reasons requiring the processing of your personal data disappear or your personal data becomes out of date,
(8) To object to the occurrence of a result against you by analyzing your processed personal data exclusively through automated systems,
(9) You have the right to demand the compensation of the damage in case you suffer damage due to unlawful processing of your personal data.
You can review the Clarification Text on the Protection of Personal Data for the application procedures regarding your requests above, and fill in the Application Form within the Scope of KVKK in writing or with a registered e-mail address, secure electronic signature, mobile signature or the ones that you have previously notified to us and registered in our system. You can send it via your e-mail address.
Your requests will be evaluated free of charge as soon as possible and within thirty days at the latest, depending on the nature of the request.
We can accept the requests directed to the Company or reject them by explaining the reason and we can convey this response to the person who made the request in writing or electronically. If the request is accepted, as the Company, we are obliged to fulfill the request immediately. If your requests are rejected by the Company, if you are not satisfied with the answer given by the Company, or if you are not answered, you can complain to the Personal Data Protection Board within 30 days from the date the response is notified to you, and within 30 days from the end of the 30-day period.
Apart from this, if you do not want to receive any commercial electronic messages regarding the Service provided by VIVALDI HOTEL, you can also use your right of rejection free of charge with a notification to email@example.com.
HOW LONG IS YOUR PERSONAL DATA STORED?
In addition, in the event of any conflict that may arise between the Data Owner and the Company, the Company will be able to store personal data for the duration of the limitation period determined in accordance with the relevant legislation, limited to the purpose of making the necessary defenses within the scope of the dispute.
ENSURING DATA SECURITY
VIVALDI HOTEL, to keep personal information strictly confidential, to consider it as a confidentiality obligation and to provide the necessary and reasonable protections to protect the confidentiality, security and integrity of personal data, to prevent any loss, abuse, unlawful use or change of personal data and It undertakes to take all necessary measures and show due diligence in order to prevent all or any part of the information from entering the public domain or unauthorized use or disclosure to a third party, without prejudice to legal obligations.
In case of linking to other applications through the site, the Company does not bear any responsibility for the privacy policies and contents of the applications.
You can send your questions, reservations or complaints about the interpretation or implementation of this Policy to the following contact addresses.
VIVALDI HOTEL (“Company”)
Address: Turan Güneş Bulvarı Rabindranath Tagore Cad. (4. Cad.) 697. Sok. No: 3 Cankaya / Ankara